Returns & Exchanges
At Chupi, we want you to love your heirloom pieces forever; if your selection isn't quite right, you can return your item within 30 days of delivery for a full refund or exchange.
1
Register Your Return
Visit our online returns portal and enter your order number and email address to initiate the request.
2
Prepare Your Package
Place the item in its original Chupi velvet box and luxury packaging to ensure it is protected during transit.
3
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
4
Quality Inspection & Refund
Once our workshop receives and inspects your return, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing