Frequently Asked Questions
Everything you need to know about your Chupi experience.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made pieces and earrings are non-returnable for hygiene and production reasons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
Are your jewelry pieces ethically sourced?
Yes, Chupi is committed to sustainability. We use 100% recycled gold and conflict-free diamonds, ensuring every piece is as ethical as it is beautiful.
Can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment plans through Klarna.
How do I find my ring size?
We provide a comprehensive size guide on each product page. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.